Introduction

The purpose of this page is to provide a quick reference about training programs, policies and processes, roles and responsibilities guiding students through their learning experience with Applied Vocational Training (AVT).

Applied Vocational Training is registered training organisation (RTO) registered with the National Vet Regulator; Australian Skill Quality Authority (ASQA). As an RTO, AVT is bound to comply with the Standards for Registered Training Organisations (SRTOs) 2015. Training Services provided to clients follow policies and processes developed to meet the VET Quality Framework and SRTOs 2015.

AVT delivers a range of training programs, both accredited and non-accredited, which are conducted as public courses or customised for students and industry. Our holistic approach ensures students’ needs are met. Accredited programs have been approved by State and /or Commonwealth Government. Our products and services are listed and shown on our website; appvoc.com
 

Student enrolment, selection

Enrolment

To enrol in a training program students must visit the AVT website, select the ‘Apply/ Enrol Now’ button on the relevant course page, and complete and submit the application form.

Most courses will require a deposit payment. Students will receive a confirmation email of their application and instructions on how to make the deposit payment to secure access to the course. Enrolments will be considered tentative until payment has been received.

For our Full-time on-campus Veterinary Nursing courses, short-listed candidates will be required to attend or participate in an interview. At this interview students will do the following:

  • Discuss the course in detail
  • Discuss undertaking a training program
  • Establish whether students are eligible for government funding (if available)
  • Confirm the fees students will have to pay
  • Be informed about the requirements of industry licences
  • Confirm the date of the mandatory orientation session

Tentative enrolments

Should enrolment numbers reach maximum, and another person wishes to enrol on a course where there is a tentative enrolment, AVT will contact the tentative booking for payment confirmation or forfeiture of the tentative booking.

Enrolment confirmation

All students receive a letter/email to confirm if they have been successful in their application. Written confirmation will outline relevant details, such as venue, date, and course duration. If the applicant has not been successful, information on alternative study options will be provided to the applicant.

Selection

AVT conducts recruitment of students at all times in an ethical, fair and responsible manner using various methods.

AVT is committed to ensuring that all student selection processes are fair, equitable and consistent with workplace performance, competency level and the Training Package requirements. Therefore, selection into a training program is based upon the applicant:

  • satisfying appropriate funding body entry criteria,
  • meeting any pre-requisite qualifications or work experience, and
  • meeting any age requirements that may be in place for a particular course

Student enrolments are subject to availability of places on the training program. This is based on the maximum number of participants who can be accommodated, given room capacity, type of course, learning structures, student needs etc.

If a training program is fully booked at the time the student enquires about enrolment into that particular training program they will either be placed on a “reserve” list or offered a place on a date where there are vacancies.

AVT shall ensure that any applicants who do not meet entry requirements are advised of any appropriate pre entry training they may take to meet eligibility criteria.

Access and equity

AVT is committed to promoting, encouraging and valuing equity and diversity with respect to its students and to providing them with a positive learning environment to achieve success. AVT will ensure services offered are provided in a fair and equitable manner to all students, free from bias.

AVT abides by equal opportunity principles, providing access to the benefits of training and assessment to all students regardless of gender, sex, pregnancy, race, marital status, sexuality, age, family/carer responsibilities, culture, linguistic background, disability, transgender, political conviction or religious belief.

All students have equitable access to training resources and facilities, support services and information, trainer and assessors, learning and assessment materials and opportunities.

Language, literacy and numeracy

Each Training Package sets a minimum requirement in language, literacy and numeracy skills of participants, with which the AVT must abide.

AVT makes appropriate concessions for language, literacy and numeracy issues of clients where these concessions do not compromise the requirements of the relevant Training Package and the integrity, equity and fairness of assessment.

Where there are entry requirements for courses e.g. literacy in English and numeracy, these will be clearly stated in pre-enrolment and enrolment information.

Advice is given to all students on appropriate actions if there is a need to update literacy and numeracy skills. AVT can assist in providing this additional development prior to completing the enrolment into vocational skills.

Special needs

Students intending to enrol for training with the AVT are requested to advise the student support team if they have any physical or other impairment (e.g. English language, literacy or numeracy difficulties, dyslexia, etc) which may adversely affect their ability to successfully undertake training and assessment, prior to enrolment.

Students with disabilities or impairments are encouraged to discuss with the Program Manager any ‘special needs’ and/or ‘reasonable adjustments’ to the study environment which they consider are necessary or would assist them in the performance of their studies.

The Program Manager, in collaboration with the student, will assess the potential for the student to successfully complete the training which may include flexible delivery options to optimise the ease and benefit of the client’s learning.
 

Recognition

Recognition is the collective term and includes:

  • Recognition of prior learning (RPL);
  • Recognition of current competency (RCC);
  • Credit transfer (CT); and
  • Mutual Recognition (MR).

All students have the opportunity to apply for recognition. This means that students can submit evidence for a Unit(s) of Competency and have it assessed by a qualified Assessor without completing the training.

AVT believes that no student should be required to undertake a unit of competency for which they are already able to demonstrate satisfactory achievement of the performance outcomes, as stated in the endorsed training package or nationally recognised course.

AVT aims to maximise the recognition of a student’s prior skills and knowledge whilst at all times maintaining the integrity and standards of the defined learning outcomes of the specific qualification or course of study. Students who consider they already possess the competencies identified in all or part of any course/qualification offered by AVT may seek recognition.

If students think they have the necessary knowledge and skills to match a Unit(s) of Competency or a qualification at the required standard, visit our RPL page for more information on the Recognition of Prior Learning process.

Recognition process

Recognition is a method of assessing if a student has evidence of competency for a particular unit of competency that they are enrolled in. It is important to remember that Recognition is an assessment process not an assumption of competence.
Recognition is the determination, on an individual basis, of the competencies obtained by a student through:

  • previous formal training
  • work experience, and/or
  • life experience.

Recognition therefore determines the subsequent advanced standing to which the student is entitled in relation to a course/qualification. The main focus of Recognition is what has been learned rather than how, where or when it was learned. Recognition focuses on both the demonstration of competence and the currency of that competence to industry standards.

It is important to note, the onus is on the Student to document and present evidence to justify a claim for recognition and present their case to the satisfaction of the Assessor.

Any documents that a student provides to support their claim of competency must be the originals or a certified copy. Where originals are provided, a photocopy will be taken and kept on record. Alternatively a student may email or submit these documents via the online enrolment and application forms provided. It is also expected that any evidence submitted is a student’s own and if any part of the work is the work of others, that this is formally acknowledged and advised.

Students wishing to apply for RPL can do so by visiting the Recognition of Prior Learning (RPL) page and completing the associated online form.

Recognition decision

Regardless of the type of evidence that is submitted, Assessors must be confident that the evidence meets the following criteria:

  • Full requirements of the Unit of Competency(s);
  • Any Regulatory requirements;
  • Authenticity – That it is a student’s own evidence and can be authenticated;
  • That students can perform the competency consistently and reliably;
  • Is at the standard expected in industry and set out in the Australian Qualification Framework (AQF);
  • Sufficiency – There is sufficient evidence to make a judgment.

AVT is committed to ensuring that all judgements made by Assessors against the same competency standards are consistent. Assessors will examine the evidence that students present and then make a judgement on that evidence which will be either:

  • Competent (C) – a student has been deemed competent against all the requirements of the Unit/s of Competency
  • Not Yet Competent (NYC) – a student has not yet demonstrated competency to all requirements.

An assessor will advise a student what they can do if they receive a NYC for an assessment task. If deemed NYC in the initial assessment, the student is allowed a second attempt. However, if deemed NYC in the second attempt, the student will be required to re-enrol and pay the applicable fees for their RPL application to be reassessed. Students should contact their assessor if there are any concerns.

Mutual recognition / Credit Transfers

AVT recognises the AQF qualifications and Statements of Attainment issued by other Registered Training Organisations (RTOs). This is commonly referred to as Mutual Recognition or Credit Transfer. Mutual recognition is applicable when a Statement of Attainment or qualification provided by a student has the same national competency codes as those that form part of the training and assessment program within which the student is enrolled or is intending to enrol. With Mutual Recognition students are not required to undertake learning in the unit/s again, the student is exempt.

Mutual recognition/credit transfer requests can be made at the time of application/enrolment or via our Recognition of Prior Learning (RPL) information page.  A non-refundable credit transfer fee is applicable per enrolment  i.e. if a student is unsuccessful in receiving full or partial recognition the application fee is non-refundable. Please note, students funded by the Jobs and Skills WA program are exempt from credit transfer fees.
 

Course delivery and completion

About AVT course delivery

Flexible delivery

Flexible delivery focuses on learning rather than teaching and to provide the best possible learning experience for a student. This means that a student has greater control over what, when and how they learn.

AVT offers various forms of delivery to accommodate the varying needs of students. Modes of delivery available for courses may include classroom (face-to-face) environment, workplace based, on-line eLearning, Recognition of Prior Learning (RPL) or a combination of these.

Learning materials

Depending on the chosen course, students receive either an online or printed version of the training and /or assessment materials as part of the course fee.  Where printed materials are provided, additional fees for replacement of materials will be incurred where available.

Non-compulsory Non-accredited workshops

Throughout each year, AVT offers workshops that have been designed to complement the learning experience of students studying nationally accredited qualifications.  These workshops are not a compulsory component of the qualifications, but offer students an opportunity to gain extra hands on experience in areas of study that they may have limited exposure to in their practical work experience placements.

Additional tutoring

All students enrolled in a course with AVT receive a reasonable amount of tuition from one of our suitably qualified Trainer Assessors, deemed appropriate to the level of the qualification the student has enrolled in. In some instances, due to individual reasons, a student may require some additional tutoring to maximise their chances of successfully completing their enrolment.

AVT offers additional one-on-one tutoring to students from a suitably qualified Trainer Assessor for a set fee charged per hour.

Students can make a request for additional tutoring by speaking directly with their current course Trainer Assessor or by contacting our office.

Reassessment

When an assessment (e.g assignment, quiz, test) has been submitted by a student, the assessor may seek a reasonable amount of additional information, evidence or clarification from the student to determine if the required level of competency has been met.

In instances where the final assessment decision is Not Yet Competent (NYC), the student may request to reattempt the assessment. There is no limit to the amount of times the student may reattempt an assessment however a fee per assessment will apply once a student has exceeded two submissions. See the fees schedule for all fees.

Reassessment re-submissions will not be accepted if the assessment is received after the student’s course expiry date. It is the student’s responsibility to make sure they are deemed competent in the unit/course/qualification before or by the expiry date shown on their enrolment letter.

Course Extensions

All accredited qualifications have a maximum time limit permitted for completion.

The durations have been determined by addressing the volume of learning requirements as indicated by the Australian Qualifications Framework (AQF). It is important that students adhere to these time limits to ensure the training and assessment they receive reflects the most current industry practices.

However, if a student is unable to complete a qualification in the allocated time frame, they may apply to request an enrolment extension period. Extensions are granted on a case by case basis and fees are payable as per the fees schedule.

To apply for an extension the student must complete and submit a Student Course Amendment Form and make payment in full 2 weeks prior to the expected course completion date. Failure to do the above, will result in course cancellation and the student will not be able to access the Moodle Online Learning account.

The following table sets out the study duration and maximum extension periods that may be applied to an enrolment. If the student is not able to complete by the total allowable duration after exhausting the extension allocation, the student will be required to complete a re-enrolment application and re-enrol in the course. See the fees schedule for re-enrolment related fees.

 Qualification Mode of Study Term of Study First extension Second extension Third extension Fourth extension Total Allowable Duration from Commencement (including extensions)
ACM20117 Certificate II in Animal Studies+ Full-time 0.5 yr. 3 months 3 months n/a n/a 1 yr.
Part-time 1 yr. 3 months 3 months n/a n/a 1.5 yrs.
ACM30117 Certificate III in Animal Studies+ Full-time 1 yr. 3 months 3 months n/a n/a 1.5 yrs.
Part-time 2 yrs. 3months 3 months n/a n/a 2.5 yrs.
ACM40412 Certificate IV in Veterinary Nursing Full-time 1 yr. 3 months 3 months n/a n/a 1.5 yrs.
Part-time 2 yrs. 3 months 3 months 3 months 3 months 3    yrs.

 
+ The above time frames do not apply to students enrolled in the VET in Schools program. All VET in schools program students have up to 2 years from course commencement to complete either the Certificate II or Certificate III in Animal Studies whilst remaining a student of an Australian high school. After the initial two year period, two separate three month extensions may be granted on a case by case basis. Fees will apply as outlined in the fees table. However the expected time frame for each course will be determined by each individual school according to the curriculum and school expectations.
 

Re-enrolment

Students who are required to re-enrol in their course will need to complete the online application/enrolment form found on the individual course page of the AVT website, and pay the course re-enrolment application fee as stated in the fees schedule.

This application fee covers the assessment of each student’s individual record and includes a review of student activity/inactivity, a review of completed units of study and comparison with current course content to understand gap training requirements as well as work placement activity and assessment.

Once the re-enrolment review is complete, a fixed re-enrolment fee will be required from the student. This fee will cover administration of the re-enrolment, changes to the course fees if applicable, any gap training and preparation of any new materials required such as textbooks, workbooks and training plans.

To re-enrol in a course, students will need to complete the full application/enrolment form available on the relevant course page at www.appvoc.com  to ensure student records are up to date.

Change of study mode

If a student wishes to change their mode of study, e.g. from On-campus to On-line, they are required to complete the Student Course Amendment Form and pay the applicable fee as shown in the fees schedule.

Reissuance of Certification or Statement of Attainments

All students who successfully complete one of our Nationally Recognised Training courses will receive a qualification certificate and a record of results. Students who achieve partial completion of the qualification will receive a Statement of Attainment. These are provided on first instance at no cost to the student.

Subsequent issuance of certificates or statement of attainments as requested are provided for a set fee listed in the Fees schedule. This fee includes all printing, postage and handling for a hard copy document.

A record of results only, may be provided electronically as requested, at no cost.

A request for reissuance of certification can be made by contacting our office.
 

Fees, payments and funding

AVT has developed a fair and equitable process for determining course fees, refunds and payment options.

Fees

Qualifications – Nationally Recognised Training and Assessment

The following products or services, unless otherwise stated, are inclusive of the total course fee as advertised online at the time of enrolment:

For full time and part-time on-campus courses

  • All standard training and assessment resources
  • A suitably qualified Trainer/Assessor
  • A pre-arranged unpaid workplace placement for practical experience
  • Accident and liability insurance coverage for work experience placements based in Australia. Our insurance does not cover students who are located internationally.
  • Reasonable adjustment and student support services where a need has been identified
  • Lunchroom amenities. Students are to provide their own meals, though tea, coffee and some light refreshments may be provided

For all online eLearning courses

  • All standard training and assessment materials available in electronic format. Hardcopy printed materials are available for students who prefer this method of learning, at an additional cost applied for printing, postage and handling
  • Access to a suitably qualified Trainer/Assessor
  • A pre-arranged unpaid practical workplace placement (work placement) for practical experience for students undertaking Certificate IV in Veterinary Nursing in Perth, WA. Students enrolling in an Animal Studies or Companion Animal Services course are responsible for finding their own work placement that is to be checked and approved by AVT prior to commencing the placement.
  • Accident and liability insurance coverage for work experience placements that have been checked and approved by AVT. This cover is only for Australian based students and does not cover students who are located internationally.
  • Reasonable adjustment and student support services where a need has been identified

Fees schedule

In addition to the individual course fees the following additional fees schedule applies.

ITEM FEE
Course extension fee (per 3 month extension) $230.00
Course re-enrolment application fee $75.00
Course re-enrolment fee (if application approved) Starts from $545.00
Credit transfer fee (per enrolment) $120.00*
Change of study mode fee $130.00
Recognition of prior learning (RPL) application fee $185.00
Failed direct debit fee $25.00
Replacement Practical Skills Workbook $65.00
Reissuance of testemurs (Statement of Attainment/Certificate) – Australian postal address $50.00
Reissuance of testemurs (Statement of Attainment/Certificate) – International postal address $60.00
Reassessment fee – Moodle tests/assignments $25.00
Reassessment fee – Written Assignments/case studies $45.00**
Reassessment fee – Video assessment $45.00**
Reassessment fee – Practical Skills review $65.00**

 
* Fee only applies to non-AVT (other training organisation) credit transfer requests. Does not apply for Jobs & Skills WA program funded students
** A flat fee of $25/reassessment applies for all Jobs and Skills WA program funded students.
 

Failed direct debit fee

Payment plans are available for the course fees for each of our courses. The payment plans will process payments on a regular schedule as detailed when signing up to each plan. An invoice will be emailed to the student when each payment is scheduled.

If a regular payment attempt declines, the payment plan system will attempt to retry the payment 4 business days later. If this retry attempt fails, the student will need to make the payment manually using details provided on the accompanying invoice (reminder invoices are also sent after both payments have declined).

The payment plan will attempt to process as usual with the following regular payment.
If there have been two regular payments, where both the initial attempt and the retry attempt both decline, with no contact or catch up payment made, the student’s access to the course material will be suspended. The payment plan will also be suspended so further payments do not process.

All overdue scheduled payments, as well as a $25 failed direct debit fee, are required to be paid outright, and the payment plan is required to be re-established, before access to the course material is resumed.

Payments

Payment options

In accordance with clause 7.3 of the SRTOs 2015, AVT does not collect any prepaid fees from students in excess of $1500.00.

The following payment options are available to our students:

Payment plans

AVT offers flexible payment plans for our all of our courses. An enrolment fee may be payable on enrolment of the course, the remaining tuition fees may be paid over monthly instalments debited from the student’s nominated bank account. Please contact AVT for for payment plan term options applicable to the particular course of interest.

Students must ensure adequate funds are available in the nominated bank account to cover the instalment amount each month. Failed direct debit fees apply, see the fees section for more information.

All enrolment and tuition fees are subject to the provisions of AVT’s cancellations and refunds policy.

Payment methods

Payment methods currently accepted by AVT include:

  • Credit card payment via the AVT online learning store
  • Credit card payment taken over the phone
  • Direct debit from student’s nominated financial institution account for those on a payment plan
Accepted cards and surcharges

AVT is currently only able to process credit card payments from the following cards:

  • Visa Card
  • Master Card

Credit card payments made to AVT using any of the cards from the list above, do not incur any surcharges.

Funding arrangements

The ACM40412 Certificate IV in Veterinary Nursing is an approved qualification on the Western Australian State Government’s Jobs and Skills priority industry qualification list. AVT has been approved as a preferred training provider to deliver the above qualification for Jobs and Skills WA program, subsidised by the WA Government. Funded training places for this course are limited. Additional places may be granted by the Western Australian Government Department through a variation request process by the RTO. Indicative course fees and eligibility requirements are kept current on our website www.appvoc.com at all times.

Students who are offered a funded place of training under the Jobs and Skills WA program are subject to the terms of the Government of Western Australia Department of Training and Workforce Development Fee and Charges Policy 2018.

Further information about the Jobs and Skills WA program can be found at the government website http://www.dtwd.wa.gov.au/jswa

Vet Nurse government funded course

School or employer payment of fees

Where the cost of a student’s enrolment and tuition is to be met by a school, employer or any other third party by prior arrangement, the school, employer or third party will be invoiced directly for the full upfront payment of all applicable course fees and will be subject to the provisions of AVT’s cancellations and refunds policy.
 

Withdrawals, refunds and cancellations

 

Withdrawals

If a student decides to withdraw from study for any reason, refunds are considered on a case by case basis.
In extreme personal circumstances, AVT may grant partial refunds or waive remaining outstanding fees, subject to manager approval.
AVT will firstly encourage a student to enrol on another course date or mode of study prior to processing withdrawal applications.
As soon as a withdrawal has been processed, all access to our online learning system will be suspended.
A Student Course Amendment Form must be completed and submitted by a student prior to a withdrawal being processed.

On-campus or limited place enrolments

As a placement on the on-campus course (or any course where places are limited) cannot be assigned to another student after the commencement of the course, students are committed to the full course fees and are expected to fulfil the terms of their payment plan, or pay the balance upfront, if they chose to withdraw.

Online eLearning students

For online based enrolments where places aren’t limited, any fees paid to date will not be refundable, and any further payment plan payments will be suspended once the withdrawal has been processed, subject to covering fees for any units that have been accessed via our online learning system.

Refunds

Payment of all refunds, to students/clients who are entitled to a refund, are in accordance with the following refund policy.

AVT will strive to maintain its highly competitive fee structure, as well as its fair and equitable refund policy.

Where a refund is applicable the following policies apply:-

a) Payment of all refunds is made within one week (seven days) of application for refund.
b) A Student Course Amendment Form must be completed and submitted by a student prior to a refund being processed.
c) There is no refund applicable where a student has commenced a unit.
d) There is no refund to participants who do not successfully complete a unit (e.g. have been deemed not competent after unit completion).
e) There is no refund applicable where a student has commenced a unit, and then subsequently requests recognition of prior learning (RPL) or credit transfer for that unit.
f) There is no refund applicable for recognition of prior learning (RPL) assessments if the student does not qualify for RPL.
g) There is no refund applicable for enrolment/administration fees paid at course commencement.
h) AVT does not accept liability for loss or damage suffered in the event of withdrawal from a course by a student.

Refunds for workshops

As AVT scheduled workshops have limited places available, it is appreciated if students can provide as much notice as possible for cancellations.

The following provides the refund amount available relative to the notice period given for withdrawal from a workshop:

  • Notice given 7 days or more from commencement date – 100% refund of Deposit/Enrolment fees paid by the Student
  • Notice given 6 days or less from commencement date – 50% refund of Deposit/Enrolment fees paid by the Student
  • Failure to attend – Nil refund of Deposit/Enrolment fees from the commencement date
  • Cancellation of a workshop or course by AVT where no suitable replacement is available –100% refund of all fees paid in advance by the Student

Cancellations

In the event that a scheduled course or workshop is cancelled by AVT, enrolled students will be notified as soon as practical, and will be offered:
either;

a placement on another equivalent course or workshop,
or;
a full refund of any deposit and/or any prepaid fees by the student

In the event that a course or workshop is cancelled by AVT and no suitably equivalent course or workshop placement is available, a full refund of any deposit and/or prepaid fees by the student will be automatically processed. Students do not have to apply for a refund, AVT will process the refunds automatically.

Commencement dates

  • Commencement for online students is the date that online access is provided to an individual student for a particular course.
  • Commencement date for a classroom based learning mode is the first day of the course.

 

Complaints

AVT has a fair and equitable process for dealing with client complaints.
All students have the right to express a concern or problem they may be experiencing when undergoing training. The following is an outline of the Complaints Policy.

Principles

  • Complaints are treated seriously and dealt with promptly, impartially, sensitively and confidentially.
  • Complaints will be resolved on an individual case basis, as they arise.
  • All students have the right to express a concern or problem and/or lodge a complaint if they are dissatisfied with the training and assessment services that they have been provided (including through a third party) or the behavioural conduct of another student.
  • All complaints are acknowledged in writing and finalised as soon as practicable.
  • The complaint resolution procedure is based on the understanding that no action will be taken without consulting the complainant and respondent, using a process of discussion, cooperation and conciliation.
  • The rights of the complainant and respondent will be acknowledged and protected throughout the complaint resolution process, including the conduct of separate interviews initially.
  • In the interest of confidentiality, the number of people involved in the resolution process will be kept to a minimum.
  • Final decisions will be made by the Director of AVT or an independent party to the complaint.
  • The complaint resolution procedure emphasises mediation and education while acknowledging that in some instances formal procedures and disciplinary action may be required.
  • If the complaints process fails to resolve the complaint or the complainant is not satisfied with the outcome of the complaint the matter will be referred to an independent third party for review, at the request of the complainant. All costs incurred for the third party review will be advised to the complainant.
  • If the complaint will take in excess of 60 calendar days to finalise AVT will inform the complainant in writing providing the reasons why more than 60 calendar days are required. The complainant will also be provided with regular updates on the progress of the complaint.
  • Victimisation of complainants, respondents or anyone one else involved in the complaint resolution process will not be tolerated.
  • All complaints will be handled as Staff-In-Confidence and will not affect or bias the progress of the client in any current of future training. The rights of the complainant and respondent will be acknowledged and protected throughout the complaint resolution process.

Lodging a complaint

If a student would like to lodge a complaint, a formal or informal approach must be made to an Applied Vocational Training Director. To commence this process a student will need to complete a Complaints Lodgement Form here.
 

Appeals

AVT ensures that students have access to a fair and equitable process for appeals against assessment decisions. An appeals and reassessment process is an integral part of all training and assessment pathways leading to a nationally recognised qualification or Statement of Attainment under the Australian Qualifications Framework (AQF).

  • Students have the right to lodge an appeal against an assessment decision if they feel they were unfairly treated during an assessment, and/or where they feel the assessment decision is incorrect and they have grounds for an appeal.
  • The principles of natural justice and procedural fairness are adopted at every stage of the appeal process.
  • The appellant can provide detail of their appeal either verbally and/or in writing.
  • All appeals must be lodged within 7 calendar days of the date of the assessment result notification to the student using our Appeals Lodgement Form
  • If the appeals process fails to resolve the appeal or the appellant is not satisfied with the outcome of the appeal, the matter will be referred to an independent third party for review, at the request of the appellant. All costs incurred for the third party review will be advised to the appellant.
  • Every appeal is heard by a suitably qualified independent assessor or panel, who will be asked to make an independent assessment of the application.
  • All appeals are acknowledged in writing and finalised as soon as practicable.
  • AVT may charge a fee for the appeals process where an external assessor is engaged. Should this be the case, all costs incurred will be advised to the appellant.
  • If the appeal will take in excess of 60 calendar days to finalise AVT will inform the appellant in writing providing the reasons why more than 60 calendar days are required. The appellant will also be provided with regular updates on the progress of the appeal.
  • AVT strives to deal with appeal issues as soon as they emerge, in order to avoid further disruption or the need for a formal complaint process.
  • All appeals will be handled ‘In-Confidence’ and will not affect or bias the progress of the participant in any current of future training.

Grounds of appeal

Valid grounds for an appeal against an assessment decision (where the trainee feels the assessment decision is incorrect) could include the following:

  • The judgement as to whether competency has been achieved and demonstrated was made incorrectly,
  • The judgement was not made in accordance with the Assessment Plan.
  • Alleged bias of the assessor;
  • Alleged lack of competence of the assessor;
  • Alleged wrong information from the assessor regarding the assessment process;
  • Alleged inappropriate assessment process for the particular competency;
  • Faulty or inappropriate equipment; and/or
  • Inappropriate conditions.

Appeal outcomes

Appeal outcomes may include:

a) Appeal is upheld; in this event the following options will be available:

I. The original assessment will be re-assessed, potentially by another assessor.
II. Appropriate recognition will be granted.
III. A new assessment shall be conducted/arranged.

b) Appeal is rejected/ not upheld; in accordance with AVT assessment policy the student will be required to:

I. undertake further training or experience prior to further assessment; or
II. re-submit further evidence; or
III. submit/undertake a new assessment

 

Equal opportunity

AVT is committed to equal opportunity policies and principles, as they affect students and employees to ensure the elimination of discrimination and harassment.

Rights and responsibilities

AVT has a legal and moral obligation to provide equal opportunity in employment and a learning environment free from harassment for employees, contractors and students.
AVT is committed to providing an environment which recognises and respects the diversity of employees, contractors and students. AVT is committed to providing a work and study environment free from harassment, vilification and bullying and supports the rights of all employees, contractors and students to work and study in a safe and healthy environment free from such behaviour.

AVT will:

  • Ensure that employees, contractors and students understand that these types of actions and behaviour will not be tolerated in the work/study environment.
  • Request that any behaviour which could be considered harassment, vilification or bullying cease immediately.

All employees, contractors and students have a role to play in eliminating harassment, vilification and bullying by not encouraging or showing support for harassment, vilification or bullying aimed at work or study colleagues. This can be achieved by:

  • Refusing to join in with these types of actions and behaviours.
  • Supporting the person in saying no to these behaviours.
  • Acting as a witness if the person being harassed decides to lodge a complaint.

If an employee, contractor or student feels harassed, vilified or bullied, the employee, contractor or student is encouraged to inform the person where the behaviour is unwanted, unacceptable and/or offensive. If the employee, contractor or student feels unable to approach the person, or if the behaviour continues following their request that the behaviour cease, the DIRECTOR should be contacted.

As a client of AVT, students have the responsibility to:

  • Act to prevent harassment, discrimination and victimization against others;
  • Respect differences among other staff, students and contractors, such as cultural and social diversity;
  • Treat people fairly, without discrimination, harassment or victimization;
  • Refuse to join in with these behaviours;
  • Supporting the person in saying no to these behaviours;
  • Acting as a witness it the person being harassed decides to lodge a complaint.

Discrimination

Discrimination is treating someone unfairly or harassing them because they belong to a particular group. It is against the law to discriminate against a person because of their age, sex, pregnancy, disability (includes, past, present or possible future disability), race, colour, ethnic or ethno-religious background, descent or nationality, marital status, sexuality or gender identification.

Both direct and indirect discrimination are against the law:

  • Direct discrimination – means treatment that is obviously unfair or unequal.
  • Indirect discrimination – means having a requirement that is the same for everyone but has an effect or result that is unfair to particular groups.

Harassment, vilification and bullying

All employees, contractors and students have an equal opportunity to work and study. AVT will not tolerate behaviour which is of a harassing, vilifying or bullying nature.

It is against the law for employees, contractors and students to be harassed during the course of their work or study because of their sex, pregnancy, race (including colour, nationality, descent, ethnic or religious background), marital status, disability, sexuality, HIV/AIDS status or transgender. Federal anti-discrimination legislation applies to staff, contractors and students.

Harassment

In general, harassment is behaviour which is unwanted and that humiliates, offends or intimidates a person, and occurs because of a person’s:

  • Race, colour, ethnic or ethno-religious background, descent or national identity.
  • Sex.
  • Pregnancy.
  • Marital status.
  • Disability (including physical, intellectual and/or behavioural/psychiatric disability; past, current or future disability; actual or presumed disability).
  • Sexuality (male or female; actual or presumed).
  • Transgender.
  • Age.

It is unlawful for a person to be harassed due to a relationship to or association with a person of a particular race, sex, marital status, disability, homosexuality, transgender or age.
Harassment in the work and study environment can be overt or subtle, direct or indirect. It can be verbal, non-verbal or physical. Harassment can occur when power is used incorrectly.
Harassment is not always intended. Actions and behaviour which one person finds amusing or unimportant may offend or hurt another person.

Examples of harassment include:

  • Intrusive or inappropriate questions or comments about a person’s private life.
  • Unwanted written, telephone or electronic messages.
  • Promises or threats to a person.
  • Physical violence or the threat of physical violence or coercion.

Vilification

Vilification is the public act of a person which incites hatred towards, serious contempt for, or severe ridicule of, a person or group of persons on the grounds of race, sexuality, transgender or HIV/AIDS status.

Examples of circumstances and behaviour that may constitute vilification on the basis of a person’s race, sexuality, on transgender grounds, or disability (HIV/AIDS) etc are graffiti, speeches or statements made in public, abuse that happens in public, statements or remarks in a newspaper, journal or other publication, on radio, television or other widely accessed electronic media such as internet, email etc. People wearing symbols, such as badges or clothing with slogans, in public, gestures made in public, posters or stickers in public space.

Bullying

Bullying behaviour can refer to the actions or behaviours of a person to another that intimidates, degrades or humiliates the person. It may include verbal abuse, behaviour intended to punish such as isolation, exclusion from workplace activities and “ganging up”. Repeated “put-downs”, aggression, threats and poorly managed conflicts of opinion may be part of bullying behaviour. It can occur between people such as managers and employees or contractors, co-workers and clients.

Sexual harassment

AVT will not tolerate sexual harassment in the learning or work environment.

AVT deplores all form of sexual harassment and seeks to ensure that the work and study environment is free from such harassment. Implementation of this policy is the responsibility of all persons.

Sexual harassment is unlawful. The harasser may be held liable for unlawful actions and be required to pay damages. All employees, contractors and clients have the right to work and study in an environment free from sexual harassment.

Forms of sexual harassment

Sexual harassment may take many forms. Often people do not realise that their behaviour constitutes sexual harassment, but they must be aware that behaviour that is acceptable to one person may not necessarily be acceptable to another. Sexual harassment is any unwanted behaviour of a sexual nature by one person to another at work or in a work-related setting.

Examples of sexual harassment include, but are not limited to:

  • Insensitive jokes and pranks.
  • Lewd comments about appearance.
  • Unnecessary body contact.
  • Displays of sexually offensive materials, for example, calendars or posters.
  • Requests for sexual favours.
  • Speculation about a person’s private life and sexual activities.
  • Threatened or actual sexual violence.
  • Threat of dismissal, loss of opportunity and so on, for refusal of sexual favours.

Complaints

All complaints regarding equal opportunity matters are treated seriously and investigated promptly, confidentially and impartially.
 

Privacy

Applied Vocational Training abides by the Privacy Act and confidentiality requirements and respects students, staff and trainer/assessors’ right to privacy.

As a RTO, AVT is obliged to maintain effective administrative and records management systems. This involves the collection and retention of personal information from students in secure student records. All staff will be scrupulous in using student information only for the purposes for which it was gathered. No other person/client can and will have access to a personal client file without prior written permission.

If a student would like access to their personal records, they must contact the AVT support office using the contact-us form.

AVT collects information from students upon initial enquiry in order to send course information, and is collected at application or enrolment and during the provision of the training and assessment services. AVT may use personal information to advise Students of upcoming events and training course, for marketing and research purposes. In addition, feedback on services provided through surveys is collected. This feedback assists AVT to improve the quality of the services and training and is treated confidentially.

AVT will only disclose information to other parties, as required by law, or as otherwise allowed under the Privacy Act 1988.