AVT has developed a fair and equitable process for determining course fees, refunds and payment options.

Fees

Qualifications – Nationally Recognised Training and Assessment

The following products or services, unless otherwise stated, are inclusive of the total course fee as advertised online at the time of enrolment:

For full time and part-time on-campus courses

• All standard training and assessment resources
• A suitably qualified Trainer and Assessor
• A pre-arranged unpaid workplace placement for practical experience
• Accident and liability insurance coverage for work experience placements based in Australia. Insurance does not cover students who are located internationally.
• Reasonable adjustment and student support services where a need has been identified
• Lunchroom amenities. Students are to provide their own meals, though tea, coffee and some light refreshments may be provided

For all online eLearning courses

• All standard training and assessment materials are available in electronic format. Hardcopy printed materials are available for students who prefer this method of learning, at an additional cost applied for printing, postage and handling
• Access to a suitably qualified Trainer and Assessor
• A pre-arranged unpaid practical workplace placement (work placement) for practical experience for students undertaking Certificate IV in Veterinary Nursing in Perth, WA. Students enrolling in an Animal Studies/Animal Care or Companion Animal Services course are responsible for finding their own work placement that is to be checked and approved by AVT prior to commencing the placement.
• Accident and liability insurance coverage for work experience placements that have been checked and approved by AVT. This cover is only for Australian based students and does not cover students who are located internationally.
• Reasonable adjustment and student support services where a need has been identified

Fees schedule

In addition to the individual course fees, the following additional fees schedule applies.

Failed direct debit fee

Payment plans are available for course fees. The payment plans will process payments on a regular schedule as detailed when signing up to each plan. An invoice will be emailed to the student when each payment is scheduled.

If a regular payment attempt declines, the payment plan system will attempt to retry the payment four (4) business days later. If this retry attempt fails, the student will need to make the payment manually using details provided on the accompanying invoice (reminder invoices are also sent after both payments have declined).

The payment plan will attempt to process as usual with the following regular payment.

If there have been two regular payments, where both the initial attempt and the retry attempt both declines, with no contact or catch up payment made, the student’s access to the course material will be suspended. The payment plan will also be suspended so further payments do not process. AVT will attempt to make reasonable contact with a student prior to suspending course material. If all outstanding payments are not received, or an alternative payment schedule agreed, within 14 days of the suspension of access to course material, the student will be withdrawn from the course.

All overdue scheduled payments, as well as a $25 failed direct debit fee, are required to be paid outright, and the payment plan is required to be re-established before access to the course material is resumed.

Payments

Payment options

In accordance with clause 7.3 of the SRTOs 2015, AVT does not collect any prepaid fees from students in excess of $1,500.00.

The following payment options are available to students:

Payment plans

AVT offers flexible payment plans for all courses. An enrolment fee may be payable on enrolment of the course, the remaining tuition fees may be paid over monthly instalments debited from the student’s nominated bank account. Please contact AVT for payment plan term options applicable to the particular course of interest.

Students must ensure adequate funds are available in the nominated bank account to cover the instalment amount each month. Failed direct debit fees apply, see the fees section for more information.

All enrolment and tuition fees are subject to the provisions of AVT’s cancellations and refunds policy.

Payment methods

Payment methods currently accepted by AVT include:

• Credit card payment via the AVT online learning store
• Credit card payment is taken over the phone
• Direct debit from student’s nominated financial institution account for those on a payment plan

Accepted cards and surcharges

AVT is currently only able to process credit card payments from the following cards:

• Visa Card
• Master Card

Credit card payments made to AVT using any of the cards from the list above, do not incur any surcharges.

Funding arrangements

AVT is an approved preferred registered training provider (RTO) with the Department of Training and Workforce Development and have a range of funded courses available through the Jobs and Skills WA program. For individual course fee information see AVT’s course pages below:

• ACM20121 Certificate II in Animal Care (Health & Welfare)
• ACM20121 Certificate II in Animal Care (VETDSS)
• ACM30122 Certificate III in Animal Care Services
• ACM40418 Certificate IV in Veterinary Nursing

The Jobs and Skills WA program is a government initiative that funds training and qualifications which fit with industry and employer needs. It also subsidises training in non-priority areas, recognising the value that better training and skills bring to society at large.

The Jobs and Skills WA program gives eligible students the opportunity to access funding for:

• Heavily subsidised courses in priority skill areas
• A wide range of subsidised training courses in other areas
• A rage of subsidised traineeships

Students who meet the eligibility criteria and are offered a funded place of training under the Jobs and Skills WA program and are subject to the terms of the Government of Western Australia, Department of Training and Workforce Development, VET Fee and Charges Policy 2023.

For further information, please see the Jobs and Skills WA website.

School or employer payment of fees

Where the cost of a student’s enrolment and tuition is to be met by a school, employer or any other third party by prior arrangement, the school, employer or third party will be invoiced directly for the full upfront payment of all applicable course fees and will be subject to the provisions of AVT’s cancellations and refunds policy.

Withdrawals, refunds and cancellations

Withdrawals

If a student wishes to withdraw from a course, they will be required to complete a Student Course Amendment Form.
If a student decides to withdraw from study for any reason, AVT will firstly discuss potential options with the student prior to processing withdrawal applications. As soon as a withdrawal has been requested in writing, all access to the online learning system will be suspended. Payment plans will be suspended within 5 business days subject to covering fees for any units that a student has been enrolled in via the online learning system.

On-campus or limited place enrolments

As a placement on the on-campus course (or any course where places are limited) cannot be assigned to another student after the commencement of the course, students are committed to the full course fees and are expected to fulfil the terms of their payment plan, or pay the balance upfront, if they chose to withdraw.

Online eLearning students

For online-based enrolments where places aren’t limited, any fees paid to date will not be refundable, and any further payment plan payments will be suspended once the withdrawal has been processed, subject to covering fees for any units that a student has been enrolled in via the online learning system.

Refunds

The following policies apply:

a) No refund is applicable once a student has been enrolled in a unit.*
b) No refund will be provided to students who do not successfully complete a unit (e.g., students deemed not competent after unit completion).
c) No refund is applicable if a student has commenced a unit and subsequently requests recognition of prior learning (RPL) or credit transfer for that unit.
d) No refund will be provided for recognition of prior learning (RPL) assessments if the student does not qualify for RPL.
e) Enrolment and administration fees paid at course commencement are non-refundable.
f) AVT does not accept liability for any loss or damage suffered if a student withdraws from a course.
g) For online courses requiring an application fee, the fee will be refunded if the application is unsuccessful.

*Jobs and Skills WA program funded students are subject to the Department of Training and Workforce Development (DTWD) VET fees and charges policy.

Refunds for workshops

As AVT scheduled workshops have limited places available, it is appreciated if students can provide as much notice as possible for cancellations.

The following provides the refund amount available relative to the notice period given for withdrawal from a workshop:

• Notice given 7 days or more from commencement date – 100% refund of Deposit/Enrolment fees paid by the Student
• Notice given 6 days or less from commencement date – 50% refund of Deposit/Enrolment fees paid by the Student
• Failure to attend – Nil refund of Deposit/Enrolment fees from the commencement date
• Cancellation of a workshop or course by AVT where no suitable replacement is available –100% refund of all fees paid in advance by the Student

Cancellations

In the event that a scheduled course or workshop is cancelled by AVT, enrolled students will be notified as soon as practical and will be offered:
either;

a placement on another equivalent course or workshop,
or;
a full refund of any deposit and/or any prepaid fees by the student

In the event that a course or workshop is cancelled by AVT and no suitably equivalent course or workshop placement is available, a full refund of any deposit and/or prepaid fees by the student will be automatically processed. Students do not have to apply for a refund, AVT will process the refunds automatically.

Commencement dates

• Commencement for online students is the date that online access is provided to an individual student for a particular course.
• Commencement date for a classroom-based learning mode is the first day of the course.